Illustrative Case Study — UAE Regional Freight Operator
Network Intelligence and Customer Profitability for a UAE Freight Operator
A leading UAE freight operator with operations across GCC and South Asia was experiencing margin compression despite volume growth. Customer profitability was unknown, procurement costs were rising and capacity was consistently misaligned with demand.
The Challenge
Commercial leadership needed to understand which customers and routes were genuinely profitable; operations needed intelligence to proactively manage capacity and cost.
Key Challenges
Customer profitability unknown across 400+ accounts
Capacity consistently misaligned with demand patterns
Procurement costs rising 8% annually without accountability
Customs clearance times 35% above regional benchmark
EIG Approach
Customer profitability intelligence across all accounts
Network demand intelligence and capacity planning system
Procurement intelligence and supplier rationalisation
Customs intelligence and clearance acceleration
Outcomes Delivered
12 loss-making relationships identified and restructured
Capacity utilisation improved from 67% to 84%
Procurement costs reduced 17% in 12 months
Customs clearance time reduced 42%
17%
Procurement cost reduction
84%
Network capacity utilisation
42%
Customs clearance improvement
AED 95M
Annual value recovered
* Illustrative use case. Results will vary based on organisational context and programme scope.
